With Helaba's Client Portal, Helaba customers have access to a central information and communication platform as additional access to the bank.
Here you can call up up-to-date information, get in contact with your Relationship Manager and find out more about the services offered by Helaba. In addition, there are opportunities for collaborative implementation of business.
The Helaba Client Portal is primarily focussed at Helaba customers with regular information and communication needs. To use it, an activation is required. For questions, please contact your Relationship Manager. She / he will be pleased to show you the advantages of the Client Portal.
In the Helaba Client Portal you can call up detailed and up-to-date information, get in contact with your Relationship Manager and find out more about the services offered by Helaba. In addition, there are opportunities for collaborative implementation of business. The offer will be expanded step by step for our customers.
Access to the Helaba Client Portal requires activation and entry of username and password. The access data can be obtained from your responsible Helaba Relationship Manager.
Customer support for the Helaba Client Portal can be reached by phone during office hours from 8:00 am to 6:00 pm at +49 69 9132 3300 oder via e-mail unter firstname.lastname@example.org.
In addition, your responsible Relationship Manager will be available as contact person.
When you first log-in to the portal a password-change is necassary. Additionally, you have to agree to the Legal Notices.
- The password must be at least 10 characters long.
- The password must contain uppercase and lowercase letters, numbers and special characters.
Yes, the password must be changed for security reasons at the latest after 90 days.
- Please regard, that It is case-sensitive.
- The Caps Lock key on the keyboard must not be pressed, as otherwise only uppercase letters are entered.
- The "Save password" browser functionality may be activated and your old password may still be saved. Please deactivate the browser function or delete the password in it.
The Helaba Client Portal is equipped with modern security features and is regularly checked and adapted to current challenges. As long as username and password do not get in the hands of third parties, access to the Helaba Client Portal is secure.
Legally relevant documents for the use of the Heleba Client Portal can be found in the section "Legal Notices" and in the imprint.
Yes, you can use the Helaba Client Portal with any current browser.
For a safe and comfortable use of the Internet, it is recommended to use a recent browser version. With outdated browser versions, the Helaba Client Portal may need longer to load pages.
Yes, the Helaba Client Portal can also be used on mobile devices (tablets, smartphones).
Nevertheless, in view of the complexity of content presented, we recommend using it on desktops or laptops .